How do I care for my Forever Blanket® gifts?
How long does it take to receive my order?
Turnaround times are listed on the bottom of each order form on every product page for the blankets. We try to get our Forever Birds out within 5-7 business days. You can request a rush when placing your order. For more about this option, read carefully here.
What if my purchase is damaged or the order is incorrect?
We have a quality assurance process in place to prevent our blankets from arriving damaged or defective. If you notice a problem with your order, please notify us within 48 hours at firstname.lastname@example.org so we can address the issue and replace the product if necessary.
If a case arises where the defect is noticed in a limited edition Forever Blanket®, please be aware that the blanket may have to be replaced with a different design due to our limited inventory.
If your shipment arrives with an error in the type of product expected or an incorrect custom message, please notify email@example.com as soon as possible. We will gladly work to make the correction as quickly as we can.
Please note that many of the items we carry are handmade. Forever Blankets® are hand-stitched and our collections may have slight variation from blanket to blanket and our sizes are approximations. Our fabrics are woven in small batches and can have subtle color and texture variation from batch to batch. We consider this a part of the charm and uniqueness of each blanket.
What is your return policy?
Every one of our products is a customized gift. Once purchased, it cannot be returned. However, we will gladly work to fix errors in your order should they occur and replace any product that arrives damaged. If we are able to confirm the damage and process a return, we may require the return of the blanket to make the exchange. In such an instance, Swell Forever® will provide a return shipping label. We don't believe in waste and will work to fix the imperfection to your satisfaction or donate the gift to someone in need if the issue cannot be easily addressed. A new item may be sent as a replacement although this is rarely required.
Please carefully follow our instructions for care. We will not provide refunds for products that are improperly laundered.
Where do you ship?
We ship to the continental United States, Puerto Rico, Alaska, and Hawaii as well as Canada. Most shipments will arrive via USPS. If you want to place an international order, please contact us via email to see what your shipping costs will entail firstname.lastname@example.org.
Do you sell gift certificates?
Yes! You can purchase a gift certificate that will be mailed or emailed (contact us at email@example.com after placing your order if you prefer a mailed version) in increments of $25.
Can I ship different gifts to different addresses?
Yes, however, you will have to place a separate order per each address you want to ship to. Once logged in, your basic information will be saved to make this process simpler.
Where are your products made?
All of our products are designed and manufactured or handcrafted in the United States. All of our fabrics come from American mills known for their quality and attention to detail.
Currently, our Forever Blanket® Baby Collection is handmade in Atlanta. We stitch all of our custom message tags in our studio. The satin trim on our baby blankets is incredibly rich and soft. We source it through U.S. agents from European ribbon mills, making our blankets some of the most luxurious available. When comparing our satin trim to the majority of similar trims available on the mass market, you will notice a marked difference between the two. We are proud of the rich quality and amazingly soft texture for little hands to hold. It is as soft as silk, but more durable for long-term wear.
How do you fund adoption?
For each product sold, we have a different contribution goal towards our adoption fund. The total number of grants we can make to families in need of financial assistance with adoption depends on our sales. As we grow, our desire is to grow this fund exponentially and touch more lives through our sales. This contribution is a minimum level of giving.
As we are able, Swell Forever® will strive to contribute to other causes that help raise awareness for children in need of adoption and protection from abuse and neglect.
Selection of families to receive funds is done through a combination of application submissions directly to Swell Forever® and work with partnering organizations seeking funds for specific families going through the adoption process. We now donate most of our adoption and foster care funds to the non-profit started by our founder, Foster Swell Inc.